Support
Contact details for NorthForge products.
Contact
- Response time
- Within five working days.
Subject lines
Use the same address for all of the following. Adding the keyword to the subject line routes the message correctly.
PRIVACY- Data access, correction, export or deletion requests. Formal requests are answered within 30 days.
SECURITY- Vulnerability reports. Acknowledged within 72 hours. See the disclosure terms in the Trace Terms of Service.
BUG- Faults in an app. Include the app version and your device model.
Deleting a Trace account
Account deletion is available inside the app. Open You — the level badge at the top left of the map — and choose Delete my account, under Leaving.
This permanently removes your account, every adventure and memory you have added, and every photograph you have uploaded to Trace. It cannot be undone. The photographs on your phone are not affected.
Full details are in the Trace Privacy Policy.