Support

Use the same address for all of the following. Adding the keyword to the subject line routes the message correctly.

Trace works without an account, so there may be nothing to delete. If you did create one, deletion is available inside the app: open your profile — the level badge at the top left of the map — then Settings, then Account and backup, and choose Delete account.

This permanently removes your account and everything backed up to it. It cannot be undone.

It does not remove the copy on your phone, which is where Trace keeps your memories by default. Uninstalling the app removes that. The photographs in your camera roll are not affected by either.

If you no longer have the app installed, email us with DELETE in the subject line from the address the account uses. Full instructions are on Delete your account, and the terms are in the Trace Privacy Policy.

BeFit has no account. There is no sign-up, nothing is uploaded to NorthForge, and there is no server-side copy for us to remove — so there is nothing to request from us and nothing we could delete on your behalf.

Everything BeFit holds is on your device, and erasing it is immediate: open Settings in the app and choose Reset everything, or uninstall BeFit. Either removes your profile, plan, progress, history, personal bests, Coach conversation and Buddy data.

The details are in the BeFit Privacy Policy.

BeFit Buddy is designed to pair you with one other person. In the app you can mute, unmatch, block or report them; blocking ends the pairing and stops that person being offered to you again.

Buddy matching is not live yet. There is no matching service behind the feature, so no pairing can take place and a report is recorded on your device rather than sent to us. To reach a person about anything — including conduct, once matching is running — email us with BUDDY in the subject line.

A ThoughtTyped account is a username and a password, with no email address attached, so a forgotten password cannot be reset by email. If you would like the app to remember them, tick Save username and password on this device when you sign in.

To report someone, open their profile and choose Report from the … menu; Block is in the same menu. They are not told who reported them.

To delete a ThoughtTyped account, open Me, tap the settings icon and choose Delete account; you will be asked for your password. If you can no longer sign in, email us with DELETE in the subject line and your username in the message. The details are on Delete your account and in the ThoughtTyped Privacy Policy.